RootrRootr

Refund & Cancellation Policy

Last updated: July 6, 2026

This policy explains how to cancel your Rootr subscription and how refunds are handled. It supplements our Terms of Service.

1. Payment Processor

All subscription payments for Rootr are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record (authorized reseller) for our Team, Business, and Platform plans. Your receipt, invoice, and payment method statement descriptor will reference Paddle. Because Paddle is the seller of record, refunds are issued by Paddle on our behalf in accordance with this policy.

2. Cancelling Your Subscription

You can cancel a paid plan at any time from your workspace's billing settings. When you cancel:

  • Your subscription will not renew at the end of the current billing period;
  • You retain access to paid features until the end of the period you already paid for; and
  • Your workspace then reverts to the Free plan (subject to Free-plan limits), or is scheduled for downgrade as described in-app.

We do not automatically prorate or refund the remainder of a billing period for a voluntary mid-cycle cancellation, except as described below.

3. Refund Eligibility

  • New-subscription trial window. If you are dissatisfied with a paid plan, you may request a full refund within 14 days of your first payment on that plan.
  • Billing errors. If you were charged in error (e.g., duplicate charge, incorrect seat count, or a charge after timely cancellation), we will refund the incorrect amount in full.
  • Mid-cycle plan changes. Upgrades take effect immediately with a prorated charge for the remainder of the current period; downgrades take effect at the next renewal and are not refunded for the current period.
  • Usage-based Platform charges. Because these charges reflect metered usage already consumed, they are refundable only in the case of a billing or metering error.
  • Renewal charges after the eligibility window above are generally non-refundable, except where required by applicable consumer-protection law.

4. How to Request a Refund

Email info@inspirio.co with your account email and the reason for your request, or use the receipt/invoice link Paddle emailed you to request a refund directly through Paddle. We aim to respond within 3 business days. Approved refunds are issued to your original payment method by Paddle and may take several business days to appear on your statement, depending on your bank or card issuer.

5. Payment Disputes and Chargebacks

If you believe you were charged incorrectly, please contact us first at info@inspirio.co so we can resolve it directly. Because Paddle is the Merchant of Record, formal payment disputes and chargebacks with your bank or card issuer are handled through Paddle's dispute-resolution process; Paddle may contact you directly to resolve a dispute or chargeback related to a Rootr charge.

6. Contact

Questions about billing, cancellation, or refunds: info@inspirio.co. See also our Contact page.

This page is provided for general informational purposes and does not constitute legal advice. Consult a qualified attorney to confirm this policy meets your jurisdiction's requirements before relying on it.