Blog
Root cause analysis, knowledge graphs, and what actually eats the time on an incident — from the team building Rootr.
- How to Connect Your Team's Docs to Claude (So It Actually Knows Your Answers)
August 10, 2026 · Van Ryu
Copy-pasting docs into Claude gets stale the moment someone edits the source. Here's how to connect a live team knowledge base instead, in three steps.
- The Tribal Knowledge Tax
July 14, 2026 · Van Ryu
When half the team depends on one person's memory to make sense of an incident, resolution time isn't measured in minutes anymore. It's measured in whether that person picks up their phone.
- The Postmortem Nobody Reads
July 8, 2026 · Van Ryu
The document gets written. It gets filed. It never gets read again — not because nobody cares, but because nothing connects it to the next incident.
- Why Root Cause Analysis Always Takes More Than Three Hours
July 8, 2026 · Van Ryu
Fixing a known problem usually takes minutes. The three hours go into finding out what's wrong in the first place — here's where they actually go.
- From 4 Hours to 12 Minutes: Tracing a 128°C Boiler Spike Back to Its Cause
July 8, 2026 · Van Ryu
A demo scenario walking through how a boiler over-temperature incident goes from a 4-hour, three-person manual reconstruction to a 12-minute confirmed answer once the logs are connected.
- What Is GraphRAG Root Cause Analysis?
July 8, 2026 · Van Ryu
GraphRAG root cause analysis combines graph traversal with retrieval-augmented generation to trace an incident back to its cause automatically. Here is how it differs from plain vector-search RAG.